FAQ

If you're using the black balanced cable it is only compatible with recording interfaces that offer a balanced audio source. If your interface does not offer a balanced audio source you’ll have to use the 1 button cable.

Sorry, On-Ear cushions are no longer available.

We do not offer replacement spare parts. However if your headphone is still within warranty, we will be happy to process a warranty replacement.

If your headphones are still within the 1 year warranty we recommend submitting a warranty form in the link below and sending the headphones in for replacement.

We sell replacement cushions for our Crossfade series line under Accessories. For Crossfade series we offer our Over-Ear Cushion and the XL cushions as well.

Headband deterioration can happen due to different factors such as the oils in your hair or skin, sweat and most commonly hair product. It's best to wipe down the headband before storing the headphones away for long periods of time.

We do not offer replacement spare parts. However if your headphone is still within warranty, we will be happy to replace them.

The 60-day test drive allows you to try out the product for 60 days when purchased from our website (V-MODA.com). If you are unsatisfied with the product for any reason, you may return it within the 60-day period for a 100% refund of the purchase price.

The wait time for headphone repair is around 1-2 weeks.

Wireless headphones come with a 1 year warranty and wired headphoens come with a 2 year warranty for manufacturing defects

You need the product and proof of purchase (receipt, billing statement, etc.)

Our Premier Warranty (both 1-year or 2-year) cover any manufacturing defects your headphones may suffer from.

Please fill out a warranty form here. Once you submit the form you will be emailed further instructions (please be sure to check your spam/junk mail folder).

We currently do not offer a paid repair service, though what we can offer you is our Immortal Life Program, which gives you a discount on on a new headphone purchase.

Please head over to the Immortal Life Program page and fill out the form. You will receive a PDF with your Upgrade ID. Please reply with the Upgrade ID and wait for further instructions. Do not mail the headphones in, we will send additional information once we verify your Upgrade submission.

Immortal Life Program lets you trade in your old pair of headphones for a 20% flat discount across a participating headphones.

If your headphones have been overused or broken, and fall outside the warranty period, we offer a coupon towards the purchase of a comparable headphone model.

Sorry, we do not provide postage for returns. Please pack and ship all items you'd like a refund for to the address below:

To return your product, please mail the product(s), a copy of your proof of purchase (your V-MODA.com receipt), and a note explaining your reason reason for the return to:

Try resetting the headphones. Un-pair from all devices. While on, Hold the - and + buttons at the same time for 7 seconds until the headphones beep. Re-pair to a single device and test your headphones. Let me know if this solves your issue.

If your product was purchased within the last 60 days from our website (V-MODA.com), please send the product, a copy of your proof of purchase, and a note explaining the reason for return as well as your contact info to: V-MODA Refunds 5100 S. Eastern Ave. Los Angeles, CA 90040

Yes, for purchases from V-MODA.com within 60 days of purchase. If not purchased from V-MODA.com directly, please contact the point of purchase (e.g. Amazon, Microsoft Stores etc.)

You can find our Product Registration page at the bottom of our website under Support