FAQ

If upon receiving your Hexamove, you find they are not charging, turning on nor pairing to your device, please check that the small transparent plastic film that is covering the gold connectors on each earbud has been removed. The earbuds will not charge (and thus not turn on nor pair) until the plastic film has been removed and the earbuds placed back in the case to charge.

Before using the earbuds for the first time, please follow these steps to charge your Hexamove and begin the Bluetooth pairing.

1. Remove the earbuds from the charging case and peel the transparent insulating film off each earbud.
   

2. Place the earbuds back into the charging case.
   

3. Use the included USB Type-C cable to charge the Hexamove.
   

Custom artwork is set up manually by our design team. For this reason there is no preview as it takes time to make sure everything prints or engraves properly for best results.

Pending orders will take 2-8 business days to process (not including weekends or holidays) Plus an additional 4-5 business days for orders with custom shields.

International orders can take anywhere from 6-8 weeks to arrive. Please keep checking the tracking number, it will update as soon as it reaches the next scan destination. Alternatively, you can contact your local post office as they may have the package ready for pick up.

The 2 to 3 business days on the website refer to processing time, not delivery time. Your order may take longer to reach you.

We ship worldwide with the exception of the following countries China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam

You can reach out to our V-MODA relations team at VMODA-Relations@roland.com for assistance.