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It is possible that your mixer/receiver/device is incompatible with our current 1/4" adapter and/or our 1-Button and SharePlay cables. Please try using a standard audio cord (no microphone/splitter) or our CoilPro cable instead.
Please check our No Fugazi page for more details. We recommend only buying from our Verified Resellers. Headphones bought from non-verified resellers could be fake, and are not covered under our Premier Warranty.