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V‑MODA will repair or replace the product within a reasonable period of time and free of charge for one or two years (depending on product) from the date of retail purchase by the original end-use purchaser with a valid receipt/proof of purchase.

Product must be purchased from a V‑MODA authorized reseller and delivered to you in new condition, in original packaging. This warranty does not cover products purchased open box, sold as-is, sold by private party resale or any other third-party purchases from unauthorized resellers.

This Limited Warranty does not cover defects resulting from cosmetic damage, acts of God, misuse, accidents, commercial use, unauthorized alteration or modification of the product, improper connection, improper use or attempted repair by unauthorized distributors or resellers.

This warranty is void if the label bearing the serial number has been removed or defaced. This Limited Warranty gives you specific legal rights, and you also may have other rights that vary from state to state or country to country.

A valid proof of purchase/receipt is required to send your product in for warranty. If you do not have proof of purchase and/or are out of the warranty period, you are still eligible for our immortal life program. Some places do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

For further/other customer service inquiries, please visit our contact page.

V-MODA Products under warranty

Below is a list of our V-MODA products that are covered under our 1-Year or 2-Year premier warranties.

1 year premier

Crossfade 2 Wireless
Crossfade 2 Wireless Codex
Crossfade LP
Crossfade Wireless
Forza Metallo Wireless
Hexamove Lite
Hexamove Pro
M-200 ANC

2 year premier

Crossfade LP2
Crossfade M-100
Crossfade M-100 Master
Crossfade M-80
Forza Metallo
Vibe Duo
Vibe II

V-MODA Warranty Request Form

Please fill the following form if you need to request a repair/replacement within warranty.

After submitting the form, please print the PDF file and send along with your damaged headphones to:

5100 S. Eastern Ave.
Los Angeles, CA 90040-2938

Once your headphones and this form are received by us to the address above, we will begin the repair/replacement process and notify you.

Please enter your first name.
Please enter your last name.
Please enter your email address.
Please enter a valid email address.
Please enter your address.
Please enter your city name.
Please choose your state.
Please choose your province.
Please choose your state.
Please choose your state.
Please choose your country.
Please enter your zipcode.
Please choose your current product.
You did not enter a valid serial number. It needs to be either a 7-digit alphanumeric string, or a 10 digit numeric string starting with "1100", "1101" or "1400".
Please select where you purchased from.
Please enter your order number. US orders will be 6 digits in length, and EU orders may be 6 digits in length (with the "EU" portion) or 4 digits in length (without the "EU" portion). You can ignore any # symbol.
Please enter your previous Warranty ID Number (it should be 6 digits in length).
Please select your purchase date for your product.
Please choose the problem you're having.
Please write a description of the problem.

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