Shipping and returns
UPDATE
Please note that, due to disruptions caused by COVID-19, we cannot guarantee deliveries by certain dates.
Unusual circumstances with USPS or other mail carriers can cause delivery delays. We apologize for any inconvenience this may cause.
Please be advised that the United States Postal Service (USPS) has temporarily suspended its service in several countries, including Ukraine, New Zealand and Russia. For the complete list and all updates, please click here. All customers sending products to affected territories should select UPS shipping options at checkout.
US Shipping
| Shipping Method | Price | ETA | Customized Shields? |
|---|---|---|---|
Free Shipping via USPS |
Free |
2-8 business days |
Laser-Engraved Aluminum: Add 5 Days |
UPS |
Calculated at checkout |
Varies based on location |
Laser-Engraved Aluminum: Add 5 Days |
Canada Shipping
| Shipping Method | Price | ETA |
|---|---|---|
USPS First Class (No tracking) |
Calculated at checkout |
1-4 weeks (may vary) |
USPS Priority (with tracking) |
Calculated at checkout |
7-14 business days (may vary) |
UPS (with tracking) |
Calculated at checkout |
Varies by location |
Other Countries
| location | price |
|---|---|
China, Hong Kong, India, Indonesia, Macau, Malaysia, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam |
V-MODA does not ship products to such countries and regions. View verified dealers and distributors in these countries for product sales and support. |
International Customers
Per the regulations in your region, you may be responsible for any VAT/Import Taxes/Duties/Brokerage fees or other fees.
Return Policy
THE V-MODA 60-DAY TEST DRIVE GUARANTEE
Try your V-MODA product risk free for 60 days. We're so confident you'll love your V-MODA products/headphones, we give anyone who purchases directly from our website (V-MODA.com) a 60 day test drive. If, for any reason, you're not satisfied with your purchase, simply return it within those first 60 days for a full refund of the purchase price.
To return your product, please mail the product(s), a copy of your proof of purchase (your V-MODA.com receipt), and a note explaining your reason reason for the return to:
V-MODA Refunds
5100 S. Eastern Ave.
Los Angeles, CA 90040
If you have questions or need assistance contact the V-MODA Six-Star customer support team at:
1-888-VMODA-LA (1-888-866-3252) M-F 9AM-6PM PST support@v-moda.com
